Terms and Conditions of Sale
Effective date: 1 October 2026
1. About us and these terms
These Terms and Conditions of Sale apply to consumer purchases from giuliassicily.com, operated by Giulia D’Alessandro under the Giulia’s Sicily trading name (“we”, “us” or “the Seller”). Registered office: Via Caduti senza croce 10, 90146 Palermo, Italy.
For orders, complaints, cancellation requests and returns, contact info@giuliassicily.com or +39 338 408 3822. Return address: Giulia’s Sicily, Via Caduti senza croce 10, 90146 Palermo, Italy. Please contact us before sending goods so that we can provide practical return instructions; this does not make your statutory right of withdrawal subject to our approval.
These terms cover purchases for personal use. Business or resale enquiries should be agreed separately in writing. Mandatory consumer protections applicable to your purchase prevail over any conflicting provision below.
2. Products and product information
Please check the product description, pack size, quantity, ingredients, allergens where applicable, storage instructions and other food information before ordering. For the olive oil offered in a 5-litre tin, the quantity purchased is the number of tins selected in your basket. Current prices and availability are shown on the relevant product page.
Images are illustrative and may include digitally generated content. Packaging artwork may vary, but this does not permit changes to the agreed product, quantity, origin or other material characteristics. Product descriptions and mandatory food information form part of your purchase. Follow the storage and usage instructions on the label after delivery.
3. Ordering and confirmation
You must have legal capacity to place an order and provide accurate contact and delivery details. Review your basket, selected currency and product total before submitting your order. Submitting an order using the payment button creates an obligation to pay the displayed product amount. Shipping is excluded from that first payment and follows the separate process in section 5.
We send an email acknowledging your order. The sales contract is concluded when we confirm acceptance of your order by email. A payment receipt alone does not constitute acceptance. If we cannot accept or fulfil your order, we will notify you promptly and refund all amounts paid for the cancelled order. We will not substitute products or increase an agreed product price without your express agreement.
4. Prices, currencies and payment
Our base currency is EUR. Where available, you may select another supported currency. The amount and currency displayed immediately before each payment are the amount and currency to be charged for that payment. Currency conversion and rounding may change displayed amounts before purchase; the price of a completed payment is not retrospectively changed by exchange-rate movements.
Applicable VAT collected by us is included or identified in the checkout total according to the delivery details and applicable tax treatment. Taxes and import charges collected separately by destination authorities are addressed in section 7. Your bank or payment provider may apply its own conversion or transaction charges; these are not charges collected by us.
Available payment methods are displayed at checkout and may vary by country and currency. For card and other immediate payment methods, the product amount is collected when you place the order, subject to successful authorisation. If bank transfer is offered, payment is received only when funds clear. We do not dispatch unpaid orders.
5. Shipping quoted and paid separately
You pay for products first. Shipping is not included and is not free. A zero shipping amount at the initial checkout means that no shipping charge is collected at that stage. We calculate transport after receiving your order, using the delivery address, quantity, packed weight and dimensions, carrier service and any destination surcharges.
We will email a separate shipping quotation stating the charge, currency, applicable taxes collected by us, delivery service, estimated timing, validity period and any known exclusions. We will send the quotation without undue delay. You may contact us at any time for an update or to request cancellation before dispatch.
The quote is a request for your approval, not an automatic authorisation to charge you. If you accept it, pay through the separate payment link provided. The shipping request will identify the original product order. We dispatch only after both the product payment and the accepted shipping payment have been received.
If you do not accept the shipping quote, you may cancel before dispatch and receive a full refund of the products paid, without a cancellation fee. If delivery cannot be arranged, we will cancel and refund all amounts paid for that order, including any shipping payment already collected. We will not retain your product payment indefinitely while shipping remains unresolved.
We will not charge an expired or revised quote without your renewed agreement. If a quote expires unpaid, we will contact you about a replacement quote or cancellation and refund. You can request cancellation by emailing us with your order number. These arrangements do not restrict statutory cancellation, delivery or refund rights.
6. Delivery and risk
Delivery is subject to a carrier service being available and lawful import of the goods at the destination. A country appearing at checkout does not guarantee that every address can be served. We will confirm availability and estimated delivery timing with the shipping quote.
Unless another delivery period is expressly agreed, we will deliver without undue delay and within the applicable statutory period, normally 30 days from conclusion of the contract for EU consumer sales. The separate shipping payment does not automatically restart that period. If delivery is delayed, your statutory rights to require delivery or terminate and obtain a refund remain unaffected.
The risk of loss or damage remains with us until you, or a person you nominate other than the carrier, physically receive the goods, except where the law provides otherwise for a carrier independently commissioned by you. Please report damaged, leaking or missing parcels promptly and keep photographs and packaging where reasonably possible. A failure to report immediately does not remove your statutory rights.
7. International orders and customs
For destinations outside the EU, import VAT, duties, customs clearance or carrier handling charges may be payable in addition to the product price and shipping quote. The quote will state whether such charges are included. Any lawful destination charges not collected by us may be requested by the relevant authority or carrier. Contact us before ordering if you need clarification.
We check whether shipment can be arranged and provide the export documentation required of us. You must provide accurate information and reasonable assistance with lawful destination formalities. We will not ship to a destination where the transaction or import is prohibited. Customs delays or restrictions do not remove our statutory responsibilities or your mandatory rights. No automatic forfeiture of your payment applies if a parcel is refused or held; we will assess the circumstances and applicable law with you.
8. Cancellation before dispatch
To request cancellation, email info@giuliassicily.com with your name and order number. The full-refund promise for a rejected shipping quote is set out in section 5 and is additional to your statutory rights. If a request arrives after dispatch, the withdrawal and defective-goods provisions below apply where relevant.
9. Consumer right of withdrawal
Where the statutory right applies, you may withdraw without giving a reason within 14 days after you, or your nominated recipient other than the carrier, receive the goods. For goods from one order delivered separately, the period runs from receipt of the last item. Notify us within that period by an unambiguous statement sent to the email or postal address in section 1. The optional form below may be used.
Return the goods to the confirmed return address within 14 days after notifying us. Unless we agree otherwise, you bear direct return postage costs for a change-of-mind return where this was disclosed before purchase. We bear the necessary return costs for defective or incorrectly supplied goods. Use suitable protective packaging.
We refund payments received for the withdrawn purchase, including the standard outbound delivery cost even if paid separately, within 14 days of receiving your withdrawal notice. Extra cost for an expressly chosen premium delivery service need not be refunded. Where permitted, we may withhold reimbursement until we receive the goods or evidence of return, whichever comes first. Refunds use the original payment method unless otherwise expressly agreed, without a refund fee charged by us. You are liable only for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the law permits.
10. Food products and withdrawal exceptions
We do not offer an additional voluntary change-of-mind return, exchange or money-back guarantee beyond statutory rights and the cancellation promise in section 5. Food is not automatically excluded from withdrawal. Legal exceptions may apply to goods liable to deteriorate or expire rapidly, and to sealed goods unsuitable for return for genuine health-protection or hygiene reasons once unsealed after delivery. An exception applies only where its legal conditions are met and the required information has been provided.
Our Refund and Returns Policy explains the return process and forms part of these terms, without reducing statutory rights.
Do not open a food safety seal if you intend to return the product as a change-of-mind purchase. Simply opening the outer transport box is not the same as breaking a product safety seal. These exceptions do not remove rights concerning unsafe, defective, damaged or incorrectly supplied goods.
11. Faulty goods and legal guarantees
Products must match their description and comply with applicable legal requirements. EU consumers benefit from the statutory legal guarantee of conformity, generally for at least two years from delivery, subject to the rules applicable to the goods and the consumer. This does not promise that food will remain consumable beyond its stated shelf life.
If a product is faulty, unsafe, damaged or incorrect, contact us with your order number and a description of the issue. Photographs and batch details help us investigate, but are not an absolute condition for exercising legal rights. Do not consume a product that appears unsafe.
We will provide the remedy required by applicable law, which may include replacement, repair where appropriate, a price reduction or a refund. Statutory remedies are provided without charge. Normal deterioration after the expected shelf life or damage caused by improper storage after delivery is assessed separately from a lack of conformity present at delivery.
12. Complaints and disputes
Please send complaints to info@giuliassicily.com, including your order number and requested resolution. We will acknowledge the complaint and seek a prompt solution. If it cannot be resolved directly, we will provide information about relevant alternative dispute resolution procedures and any participation obligations applicable to us.
Italian law governs these terms, without depriving a consumer of mandatory protections under the law of their habitual residence where applicable. Nothing requires a consumer to bring proceedings exclusively in the courts of our registered office or prevents access to courts available under mandatory jurisdiction rules.
13. Liability, privacy and changes
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory product liability and liability for fraud, gross negligence, or death or personal injury where applicable. Events outside our reasonable control may affect performance, but do not remove mandatory rights to delivery, cancellation, refunds or remedies.
Personal data is processed as explained in our Privacy Policy. Please also see our Cookie Policy. Agreement to these sales terms is not consent to marketing.
The version supplied or made available when your contract is concluded applies to that order. Later amendments apply to future orders and do not retrospectively reduce your rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14. Optional withdrawal notice
Send to: Giulia D’Alessandro (Giulia’s Sicily), Via Caduti senza croce 10, 90146 Palermo, Italy, info@giuliassicily.com.
I/We notify you that I/we withdraw from the sale of the following goods: [GOODS].
Order number: [NUMBER].
Ordered on / received on: [DATES].
Consumer name(s): [NAME(S)].
Consumer address: [ADDRESS].
Date: [DATE].
Signature: [ONLY IF SENT ON PAPER].