Refund and Returns Policy
Last updated: 29 September 2026
Food products and change-of-mind returns
Giulia’s Sicily sells food products. We do not offer an additional voluntary change-of-mind return, exchange or money-back guarantee beyond your statutory rights and any specific cancellation promise made when you order.
Where permitted by applicable law, the right of withdrawal does not apply to goods liable to deteriorate or expire rapidly. It may also be excluded for sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons and have been unsealed after delivery. These exclusions apply only where the legal conditions are met and the required information has been provided before purchase.
A product is not excluded from withdrawal simply because it is food. Shelf-stable products, including unopened olive oil, are not automatically treated as rapidly perishable goods. Opening the outer delivery box is not the same as breaking a food safety seal.
Damaged, defective, unsafe or incorrect products
The exclusions above do not affect your rights if goods arrive damaged, are defective, unsafe, incorrectly supplied or do not match their description. Statutory rights also apply to discounted products.
Contact info@giuliassicily.com with your order number and a description of the issue. Where reasonably possible, include photographs of the product, packaging and batch details. Please report issues promptly to help us investigate; immediate reporting and photographs are not absolute conditions for exercising your legal rights. Do not consume a product that appears unsafe.
We will assess the issue and provide the remedy required by applicable law, which may include replacement, a price reduction or a refund. We cover necessary return costs where goods are defective or incorrectly supplied. Contact us for safe return or disposal instructions rather than sending leaking or unsafe food through the post.
When a statutory right of withdrawal applies
For eligible online consumer purchases under applicable EU law, you normally have 14 days from receipt of the goods to notify us that you wish to withdraw, without giving a reason. If goods from one order arrive separately, the period normally starts when the last item is received. Any stronger mandatory rights applicable to your purchase remain unaffected.
Send a clear withdrawal statement to info@giuliassicily.com or the postal address below before the deadline. You may use the optional notice at the end of this policy. Contacting us for return instructions does not make withdrawal subject to our approval.
Return eligible goods within 14 days after notifying us. You bear direct return costs for a change-of-mind return where this was disclosed before purchase, unless we agree otherwise. Protect the goods appropriately during return transport. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.
We reimburse payments for a valid statutory withdrawal within 14 days of receiving your notice, including standard outbound delivery charges, even if paid separately. Additional costs for a premium delivery service chosen by you need not be refunded. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been returned, whichever occurs first.
Orders awaiting delivery or a shipping quotation
A food-related exception to withdrawal does not remove remedies for non-delivery, our inability to fulfil an order, or a specific cancellation and refund promise made when you purchased. If you decline the shipping quotation before dispatch, you may cancel and receive a full refund of the products paid, without a cancellation fee. If we cannot fulfil your order, we refund the amounts paid for the cancelled order, including any shipping charge already collected. Products are dispatched only after the product payment and the accepted shipping payment have been received.
How eligible refunds are paid
Where a refund is due, we use the original payment method unless another method is expressly agreed without additional cost to you. We do not charge a refund-processing fee. Bank and payment-provider posting times may vary. If a confirmed refund has not appeared, contact us with your order number so that we can trace it.
Contact and return address
Giulia’s Sicily
Via Caduti senza croce 10
90146 Palermo, Italy
Email: info@giuliassicily.com
Telephone: +39 338 408 3822
Please contact us for practical return instructions before posting goods. Do not send returns to the manufacturer. Nothing in this policy excludes or restricts mandatory consumer rights or reduces rights already applicable to an existing order.
Optional withdrawal notice
To: Giulia’s Sicily, Via Caduti senza croce 10, 90146 Palermo, Italy; info@giuliassicily.com.
I/We give notice that I/we withdraw from the purchase of: [goods].
Order number: [number].
Ordered on / received on: [dates].
Consumer name(s): [name(s)].
Consumer address: [address].
Date: [date].
Signature: [only if sent on paper].